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Responsibilities and rights of the patient
The message from Enaya hospital is to provide comprehensive medical care when you need it, and taking into account the rights of patients and their families to meet the requirements of medical care as well as the responsibilities that must be observed by the patient and his family so that we can treat you better. This document was developed in its articles described below to exercise your rights and responsibilities as a patient or is done by a family member authorized in the case of children or patients who do not allow their health to do so.
medical doctor comforting senior patient

 Patient’s Responibilities

  • You have the responsibility to deal with the hospital staff and other patients in decent manner and respect their privacy.
  • You are responsible to follow and respect the hospital rules and regulations such as:
    • Visiting Hours
    • Not bringing food from outside without doctor’s permission.
    • Follow the teachings of the security and safety reasons, including not smoking and non-use mobile phone and non-imaging.
  • Preservation of the hospital property
  • You are responsible to provide accurate and complete information about present and past illness history, any change in your health status and accurate list of medication that you are currently using.
  • You are responsible for understanding your health problem and suggested care before giving any consent for treatment.
  • You are responsible to follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
  • You are responsible for the consequences of refusing the treatment or not following the treatment plan.
  • You are responsible for keeping your appointment. If you can’t keep the appointment, it is your responsibility to notify appointment office as early as possible.
  • You assume the financial responsibility of paying for all services rendered either through third party payers (your Insurance Company) or being personally responsible.
  • You have to respect and consider the priority for Emergency case.
  • To avoid bringing valuable personal things to the hospital since the hospital is not responsible of saving them, but in special condition, you can submit your valuable to the nurse taking care of your condition in the presence of security man after checking their ID. , you should receive a copy of the patient’s valuable receipt to hand it over back to the nurse to receive your valuables.

Patient’s Rights

  • Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible moment from Reception or Admission office or Nursing staff
  • Receive a comprehensive care given without discrimination by competent personnel who respect your personal values and belief as per SGH rules and regulations and Saudi laws.
  • Expect emergency procedures to be carried -out according to the medical priority of the case and without unnecessary delay.
  • Have appropriate assessment and management of pain.
  • Participate in decisions involving your health care.
  • Be provided with information upon discharge of your continuing health care requirements and the means for meeting them.
  • Refuse the treatment to the extent permitted by law, and to be informed of the potential consequences and responsibilities of any such action, and accordingly sign a form prepared for that. Also, you will be informed about the available care and treatment alternatives.
  • Sign the necessary informed consent prior to the start of any procedure or treatment, or both. Except in emergencies.
  • Obtain adequate information on the health status of the processor of the medical team
  • Withhold any medical information that may be harmful to the health status of the patient to be informed of who his duly authorized representative
  • The patient’s right to know other alternatives to medical care that can not be provided in hospital
  • Privacy in all therapeutic procedures
  • Dealing with all the data on the patient and his health condition strictly confidential, unless required by official bodies or a company related to medical treatment for the patient
  • Dealing with patient confidentiality and preserve it from loss and misuse and that the file is not only seen by the processor group and persons authorized by the official authorities
  • Provide a means to ensure the personal safety of the patient
  • Provide a means by which to protect the patient’s property from loss or theft (if needed)
  • Protection of the patient and his family from any attack or insult physical, verbal or psychological